About Noovara

What is Noovara?
Noovara is a fashion brand offering ready-to-wear, jewelry, and accessories that focus on well-being, aesthetics, and self-confidence. We create refined, timeless pieces that combine style and quality, so every woman can feel comfortable in her skin and her clothes. Our collections are designed to offer both comfort and elegance every day, allowing each woman to shine with confidence.

Where is Noovara based?
Noovara is an international brand with an online store that serves customers worldwide.

OUR PRODUCTS

What types of products do you offer?
We specialize in ready-to-wear, trendy accessories and jewelry such as necklaces, rings, bracelets and earrings, as well as wellness and beauty accessories.

Are your jewelry items hypoallergenic?
Yes! We use high-quality materials such as sterling silver, gold plating, and sustainable stones. Each piece is designed to be as beautiful as it is comfortable.

How should I care for my Noovara jewelry?
To maintain its shine, avoid contact with water, lotions, and perfumes. Store it in a dry place and clean it gently with a soft cloth.

CLOTHING DESIGN 

How are Noovara garments designed?
Our clothing is designed with meticulous attention to detail. Each piece is made to offer a perfect fit, optimal comfort, and stylish elegance. We carefully select durable materials and prioritize innovative manufacturing techniques to ensure impeccable quality. Our collections are both timeless and modern, tailored for women who seek both aesthetics and functionality.

ORDERS

How can I track my order?
Once your order ships, you’ll receive a shipping confirmation email. This email will include your tracking number and a link to check order status. You can also go to your account page to check order status.

Can I cancel or change my order?

To cancel or change the order, please contact our customer service as soon as possible. If the product has been shipped or you have received a shipping confirmation email, the order status cannot be modified.

PAYMENT 

What payment methods do you accept?
Currently we provide two types of payment: PayPal and Credit Card.

Is it safe to purchase items on noovara.com?

Absolutely! it is safe to shop on noovara.com. All your personal information and credit card will be encrypted.

Before confirming the transaction, our payment department will check whether there is a fraud in each transaction to ensure your safety.

What should I do if my order hasn’t arrived?
If your order hasn’t arrived within the expected timeframe, use the tracking number sent to your email or contact our customer service team for assistance.

What currency do you accept for payment?

All orders are processed in EUR, using the latest exchange rates.

Prices can be displayed in multiple currencies.

SHIPPING 

What shipping methods are available, and how's the cost?

FREE shipping on European orders over 55€, international orders over $79, and US orders over $110. Otherwise, shipping fees apply.

The exact cost is depend on the destination country. You can check our Shiping Info for details.

Do you offer worldwide shipping?
Yes! We currently ship to most countries in the world. You can double-check  our shipping policy for more details.

If you can't find your country on the shipping page, kindly send us an email and we'll do our best to get you covered.

How long will it take to get my order?
Orders placed on a weekend or holiday will be processed within the next 1-3 business days. Shipping time also can vary from region to region, but delivery will occur within approximately 1-2 weeks. For detailed information,  please visit our shipping page.

How do I change my address once an order has been placed ?

Please contact customer service immediately to change your address before the shipment. Once the items are shipped, the address cannot be changed.

RETURNS & EXCHANGES

What conditions need to be fulfilled to return an item?
(1) Please request a return within 14 days upon reception.

(2) Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Please note: we cannot accept returns on final sale items, freebies or gift cards.

How do I return an item?
To start a return, you can contact us at info@noovara.com. If your return is accepted, we’ll send you an instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

How long does a refund take to process ? 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Do you offer free shipping on returns?

We do not currently offer pre-paid shipping label. We would offer you a partial or full refund once you receive defective, damaged, or wrong items.

COMMITMENT & COLLABORATION 

Are your products ethical and sustainable?
Absolutely. We prioritize responsibly sourced materials and environmentally friendly packaging. Because elegance should never compromise our values.

How can I become a Noovara ambassador?
Join our ambassador program and enjoy exclusive benefits: complimentary pieces, early access to new collections, and commissions on your referrals. Apply directly through our website.

Do you collaborate with content creators?
Yes! We love partnering with influencers and content creators for photoshoots, posts, and exclusive content. Reach out via our collaboration form on the website.

NEED HELP ?

How can I contact Noovara customer service?
Our team is here to assist you. Contact us at info@noovara.com or through the contact form on our website.

Do you offer any discounts for first-time customers?
Yes! Sign up for our newsletter and receive an exclusive discount on your first order.

📢 Join the Noovara family and feel the difference. Claim yours today.